Can not get the dashboard to load see error code below.
Chrome and Firefox now saying there is a firewall and I can not access page/website.
Got dashboard to load on Safari and now I can not add domain - message says add valid domain.
I have 11 websites on my account. I have never had this experience.
Submitted a ticket but since I am enterprise no support in a timely manner.
Any help will be appreciated - trying to launch two websites.
Not sure if I added the correct tabs.
On another note - it would be nice to have some support for small businesses that can not afford $3000 a year. I would be willing to pay for a plan that fit my needs.
If you try from a different device, browser or incognito tab are you able to load the dash?
You’ve got a handful of rules on firewall → tools that are blocking a number of ip’s, it could be one of those is your own IP. Why you are only seeing this in one browser is odd, however. Can you attach a copy of the message you are getting?
Don’t add www.example.com or http://www.example.com, just add example.com and let us know if you get the error still. If so, can you attach a copy of the error?
I don’t understand what “you’ve got a handful of rules on firewall” - where? I have not added any.
The domains won’t go through with or without the www/https or simply .com - I got through without the dashboard loading and was able to add the new domain and now can not access my dashboard again. This was through Firefox.
ALSO - contacted WPE, to see if they could help at all and the support person tried with her login and said she was having the same issue.
The cookies just add themselves back so the url is still blocked on chrome, with is the least of my issues. I can access the login page from Firefox and Safari. If I have to keep deleting Cloudflare’s 7 cookies that’s not really clearing the issue up.
And the main problem is that the dashboard will not load on ANY browser. either Adding the domain I would imagine is caught up in this.
I will try that, but it is a problem all the browsers, the Cloudflare dashboard is throwing those two errors and will not load. Chrome, FF, and Safari.
I appreciate your help.
Maybe I need to go enterprise for a month to get Cloudflare support? Really don’t want to move all the domains away. Lots of work.
No, that’s not necessary, Support does get to the tickets, sometimes it just takes longer if they’re busy. I am following a couple of similar reports for more input.
UPDATE
Hi @jennifer6, are you able to login from another machine or mobile/something on a different network?
will address your third issue.