THREE issues

[jennifer6]

1. Can not get the dashboard to load see error code below.
2. Chrome and Firefox now saying there is a firewall and I can not access page/website.
3. Got dashboard to load on Safari and now I can not add domain - message says add valid domain.

I have 11 websites on my account. I have never had this experience.
Submitted a ticket but since I am enterprise no support in a timely manner.
Any help will be appreciated - trying to launch two websites.

Not sure if I added the correct tabs.

On another note - it would be nice to have some support for small businesses that can not afford $3000 a year. I would be willing to pay for a plan that fit my needs.

Thank you,
Jennifer

Screen Shot 2020-06-18 at 12.16.25 PM|346x500

[jennifer6]

edits:

2. Cloudflare website/login page being blocked.

*not enterprise level
*not sure I added the correct categories.

[cloonan]

@jennifer6

get the dashboard

If you try from a different device, browser or incognito tab are you able to load the dash?

@jennifer6

firewall

You’ve got a handful of rules on firewall -> tools that are blocking a number of ip’s, it could be one of those is your own IP. Why you are only seeing this in one browser is odd, however. Can you attach a copy of the message you are getting?

@jennifer6

add valid domain.

Don’t add www.example.com or http://www.example.com, just add example.com and let us know if you get the error still. If so, can you attach a copy of the error?

[jennifer6]

Hi,

I was just contacted by your support.

I don’t understand what “you’ve got a handful of rules on firewall” - where? I have not added any.

The domains won’t go through with or without the www/https or simply .com - I got through without the dashboard loading and was able to add the new domain and now can not access my dashboard again. This was through Firefox.

ALSO - contacted WPE, to see if they could help at all and the support person tried with her login and said she was having the same issue.

[jennifer6]

p.s I cleared out the cloudflare cookes on Chrome and was able to get access to the login page, but the dashboard is still throwing the same errors.

[cloonan]

@jennifer6

cookes

OK, that sounds like the first issue is cleared up.

@cloonan

@jennifer6

add valid domain.

Don’t add www.example.com , just add example.com

will address your third issue.

@jennifer6

firewall

Can you attach a copy of the message you are seeing?

[jennifer6]

Hello,

The cookies just add themselves back so the url is still blocked on chrome, with is the least of my issues. I can access the login page from Firefox and Safari. If I have to keep deleting Cloudflare’s 7 cookies that’s not really clearing the issue up.

And the main problem is that the dashboard will not load on ANY browser. either Adding the domain I would imagine is caught up in this.

Cloudflare is broken.

I will add the screenshot again.

thanks.

[jennifer6]

Dashboard not loading. What does this mean?

API Request Failed GET/api/user (undefined)
API Request Failed: GET/api/v4/entitlements (undefined)

And why are cloudflare cookies blocking cloudflare login page from loading on chrome only.

[cloonan]

@jennifer6

API Request Failed GET/api/user (undefined)

On the Chrome Network tab can you “Disable cache”? I see another instance of this same error and that corrected it, still digging

And if you have any popup blocker in the browser disable that as well.

[jennifer6]

Hi Cloonan,

I will try that, but it is a problem all the browsers, the Cloudflare dashboard is throwing those two errors and will not load. Chrome, FF, and Safari.

I appreciate your help.

Maybe I need to go enterprise for a month to get Cloudflare support? Really don’t want to move all the domains away. Lots of work.

Jennifer

[cloonan]

@jennifer6

need to go

No, that’s not necessary, Support does get to the tickets, sometimes it just takes longer if they’re busy. I am following a couple of similar reports for more input.

UPDATE
Hi @jennifer6, are you able to login from another machine or mobile/something on a different network?

[jennifer6]

Seems to be resolved now.

I had looked for a status alert earlier in the day and nothing was posted at that time.

https://www.cloudflarestatus.com/incidents/gprksd3zjyv9

Thank for you attention.

Jennifer