There was an error retrieving your plan information - Account basically unusable

[roman_sd]

What is the name of the domain?

pascontrols.net

What is the error number?

N/A

What is the error message?

Uh-oh! There was an error retrieving your plan information. Please try again later!

What is the issue you’re encountering

Dashboard doesn’t pull up account info, can’t access WARP settings because it prompts me to Choose a Plan. I already had a plan. No matter what plan I choose, when it gets to the “Purchase” button, i can click on it, but then nothing happens. I can’t add any Applications, make any WARP changes, or do much of anything else.

What steps have you taken to resolve the issue?

I have tried multiple browsers, computers, users, etc. I have tried selecting the standard plan, which is what I am trying to do anyway, but it is not working. Ticket has been open for some time now

Billing issues require a Billing ticket with Support

01372660

In what area can we help you?

Upgrades

What are the steps to reproduce the issue?

Go to Zero trust → Settings → Warp and try to select a plan.

Screenshot of the error

[roman_sd]

Can you assist with this?

We are in the middle of rolling out CF to our team and cannot do any further work on it. I can’t modify Applications or change WARP settings or upgrade our plan.

[cloonan]

Sorry for the issues @roman_sd can you give it a try now from incognito mode?

[roman_sd]

Looks like same issue @cloonan

“Internal Server Error” across the bottom of page when i login, and “Uh-oh! There was an error retrieving your plan information. Please try again later!” when going to zero trust overview.

[cloonan]

Thank you, I see an agent is assigned on your ticket and will reply there. Sorry for the ongoing issues.