There was a problem loading this website error message

I’ve moved a domain over to Cloudflare to setup some redirects and have been getting this error:

I noticed it seems similar to what happened in this post: There was a problem loading this website. In the same way my url used to be connected to a Shopify store.

Is anyone able to help point me in the right direction on how to get this fixed? Shopify have said that the urls isn’t connected to their system at all

They need to raise a ticket with Cloudflare to get the hostname removed - if they’re not willing to do that then you can contact Cloudflare support yourself but it should be a lot quicker for them to go through their channels.

Thanks, I’ll speak to them and see what they say.

I’m on a free account, do you know if I’ll be able to open a ticket or do I need to upgrade?

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