"There are no Identity Providers in your account" error

[jon16]

So I’m wondering if something happened to my account specifically, or if Cloudflare is experiencing issues…

I just tried setting up a new Access site and I’m not getting an error that says "
There are no Identity Providers in your account".

I tried accessing one of my previous sites and it’s doing the same thing. What’s interesting too is I have Google, Azure, and One Time Password configured so technically at least the OTP should work.

I’m thinking it’s a Cloudflare issue but I can’t be certain.

[domjh]

Hi @jon16,

I haven’t seen any similar reports and I don’t see any issues in my own account. Is this still an issue for you? If so, can you open a ticket with the account specifics and post the ticket number here? I can then escalate it to Support.

[vaibhav.kamble]

Hi,

We are also facing same issue today. It was working earlier. I tried to whitelist a rule having email ending with particular domain and since, then we are facing similar issue. The OTP method is no longer working.

I have attached the screenshot herewith.

Thanks,
Vaibhav

[domjh]

Hi @vaibhav.kamble,

Can you follow the same advice?

@domjh

can you open a ticket with the account specifics and post the ticket number here

I will then escalate it for attention.

[vaibhav.kamble]

Hi @domjh

I have already sent details through this form. Raised it again through main support channel.

Please let me know if you need any further information.

Thanks,
Vaibhav

[domjh]

OK, thanks. I’m not sure how instant the feedback form is, it may just be turned into aggregate data without a specific response.

@vaibhav.kamble

Raised it again through main support channel.

Did you get an auto-reply with a ticket number there?

[vaibhav.kamble]

Hi @domjh

Yes, I received the ticket number 2192720 in return. I later received an update saying that - "Your issue has been marked as Resolved in our system. ". However, I just checked and issue still persists.

Thanks,
Vaibhav

[domjh]

Thanks, I have escalated this post and your ticket for the attention of the Customer Support Team.

[Damian]

It was confirmed that this was an issue on Cloudflare side and has been resolved by our engineering team.

[juan3]

Hello,

It is still failing for us.

Thanks,

Juan

[Psalm91]

I found a workaround which I documented here.

There are no Identity Providers in your account

For the past week I have been getting this error message “There are no Identity Providers in your account” when accessing my Cloudflare Access protected url. Didn’t have any issues for a long time until recently. Going into Cloudflare for Teams, The One-Time Pin option was already added but the same error message is still showing. Clicking on the +Add option, strangely the One-Time Pin option was greyed out and I could click to add another One-Tin Pin option and this is what I see now. [image…

[juan3]

This did work, thank you very much.