theNET | AI’s role in reinventing the customer experience

Screenshot 2023-06-20 at 12.56.08 PM

Zendesk uses AI to improve the customer experience and innovate the employee experience. As SVP of engineering, my role is to oversee critical aspects of our customer experience platform, including our highly performant and scalable infrastructure, reliability and resilience operations, engineer productivity, core services, and most recently, a significant part of the Zendesk platform team. Although our efforts are behind the scenes, my team is fundamental to powering our product development organizations, ultimately enhancing the experience for 100,000+ customers worldwide. Read theNET.

Screenshot 2023-06-29 at 2.09.34 PM