The zone cannot be upgraded at this time. (Code: 1258)

Hi all.

I’m trying to upgrade one of our sub-clients to a Pro license. However, we’re getting the above error.

Refer to <snip as it doesn’t like links> for assistance. The zone cannot be upgraded at this time. (Code: 1258)
We weren’t able to change your plan at the moment, please try again later.

This is considered Urgent internally. I saw some other topics that got this expedited and I’m hoping for the same.

Forgot to include the ticket. #2675681

I’ve escalated your ticket. Hopefully you’ll hear back soon.

1 Like

Thank you!

I can see you should have received a reply from support regarding the root cause of the error and steps to solve.

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