The websites seems to be down but plesk on hoster is reachable

What is the name of the domain?

alcasa.de

What is the error number?

ERR_CONNECTION_REFUSED

What is the error message?

ERR_CONNECTION_REFUSED

What is the issue you’re encountering

Website seems to be down

What steps have you taken to resolve the issue?

Checked DNS records , and no changes; need support asap

Looks like domain yet isn’t using Cloudflare nameservers :thinking:

Otherwise you’ve added the assigned Cloudflare nameservers as NS type of the DNS record at your web hosting provider, instead of changing domain nameservers at your domain registrar? :thinking:

Domain: alcasa.de
Nserver: ns2.hans.hosteurope.de
Nserver: rs248754.rs.hosteurope.de
Status: connect
Changed: 2023-09-09T16:25:07+02:00
alcasa.de. 0 IN NS lucy.ns.cloudflare.com.
alcasa.de. 0 IN NS dave.ns.cloudflare.com.

Could be if you did changed them at domain registrar, it might take a while for them to update and resolve.

Helpful article:

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