The site is not loading, giving error 1014 "CNAME Cross-User Banned"

Error 1014

Ray ID: 892466536a1f924c • 2024-06-11 20:37:33 UTC

CNAME Cross-User Banned

What happened?

You’ve requested a page on a website that is part of the Cloudflarenetwork. The host is configured as a CNAME across accounts on Cloudflare, which is not allowed by Cloudflare’s security policy.

Hi there,

The Error 1014: CNAME Cross-User Banned error happens when you are pointing from one Cloudflare domain to another across different customer accounts. The solution to this is to configure the hostname you want as a Software as a Service (SaaS) hostname on Cloudflare.

How to resolve

You should add a custom hostname in the account & domain you are pointing to using our Cloudflare for SaaS product. Cloudflare for SaaS allows the customers of SaaS providers to CNAME their custom domains to the SaaS provider. This offers SaaS customers the benefit of a branded and encrypted vanity domain.

Let us know if you have any questions :slight_smile:

Thanks for responding. Can you please provide a link of how to go about it.

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