The problem when creating a new zone!

General Billing
1

What is the name of the domain?

hype.su

What is the error message?

You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page.

What is the issue you’re encountering

You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page

What steps have you taken to resolve the issue?

When creating a new zone, the error appears You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page.

I created new cases in support, they don’t respond for a week!
Number cases 01256718 / 01257200 / 01261140

Billing issues requre a Billing ticket with Support

01256718

In what area can we help you?

I don’t know

What are the steps to reproduce the issue?

create a new zone

Screenshot of the error

Снимок экрана 2024-11-08 в 11.30.12.png
Снимок экрана 2024-11-08 в 11.30.12.png3022×1526 599 KB

2

Hi @mdndjd,

I’m sorry to hear that you are having issues with your account. I have brought this issue up to our billing team. Please expect a follow-up through case 01256718

3

I have not been answered for 3 weeks :slight_smile:

4

This topic was automatically closed after 15 days. New replies are no longer allowed.

5

I see the team indicated 01256718 is closed and they are working with the Trust & Safety team.