The host is configured as a CNAME across accounts

I’m having a weird conundrum. I have setup my site using the cname on cloudflare, I have verified MX records with my email provider but when I go to my url Im getting the following error:

" You’ve requested a page on a website that is part of the [Cloudflare] network. The host is configured as a CNAME across accounts on Cloudflare, which is not allowed by Cloudflare’s security policy."

Im not sure whats happening, Im not aware of anyother accounts with this site, I can verify ownership with my registrar, anyone have any advice?

A CNAME consists of two parts. The alias is always in your domain. The target is the canonical name. Your canonical name is in another domain that uses Cloudflare. You cannot do that because, as you have discovered, it doesn’t work.

The domain of the canonical name would need to be using Cloudflare for SaaS in order for it to work. This is something that would need to be set up by the operator of the canonical name. You should ask them for guidance on how to set up your custom hostname when their service.

FIrst and foremost, I appreciate you reaching out. I understand the issue more thoroughly now. There is a rogue cloudflare account from years ago that setup my domain in question. unfortunately I don’t have (can’t remember) what account this is. We have sense contracted everything to singular account for cloudflare but this one is somewhere out there unknown. I was hoping I could prove ownership to cloudflare to have that old account deleted or at least my domain removed from it. If I could afford paying for business class I would do it that way for tech support but alas here I am.

Paying for a Business subscription wouldn’t be beneficial in this situation. Cloudflare cannot close a forgotten account that someone cannot access. Fortunately there is no need to. Change the nameservers at the domain registrar. The domain will drop out of the old account in about a week. The records in the old account will no longer be served much sooner, once the registrar pushes the nameserver change.

1 Like

ahhh, great solution, thank you sir!

1 Like

This topic was automatically closed 15 days after the last reply. New replies are no longer allowed.