The funds for the domain transfer were withdrawn from the payment card and not retu

[fritex]

Greetings,

Thank you for asking.

@talker.express

Now the domain is available for transfer again, but the funds were not returned to the card for the second attempt to transfer the domain.

I am sorry to hear this happen to you.

You could give it a try and create a Billing ticket for such case. You’ll need to follow these directions here:

Billing, Plans & Subscription Questions

The Support team is aware of some recent errors; 1258, 1315, subscription changes, and plan changes. If you’re encountering any of the above issues, please report them directly to Customer Support at, https://dash.cloudflare.com/?to=/:account/support If you already have a ticket, Support will respond to you on that ticket. Questions about billing will need to be resolved by the Customer Support team and cannot be resolved on the Community. watch this topic for updates → Billing Subscr…

@talker.express

Refunds

I am afraid Cloudflare Registrar doesn’t allow refund, per ToS:

SECTION 4: FEES

4.1 FEES

Registrant shall pay Cloudflare the fees specified in the Order Form. All payment obligations are non-cancellable and non-revocable, and all amounts paid are non-refundable.

Cloudflare registrar terms of service