The free account failed to be upgraded, but the fee has been deducted

General Billing
1

What is the name of the domain?

googlepwa.app

What is the error number?

unkonw

What is the issue you’re encountering

upgraded error

What steps have you taken to resolve the issue?

I have paid ， billing no >
IN-12549976
IN-12549922

In what area can we help you?

Upgrades

Screenshot of the error

Snipaste_2024-12-24_15-12-18.png

2

case id : 01239822

3

Thank you for sharing your ticket number here with us. The team is notified about your case and will respond accordingly onto it. Please, be aware it’s Holidays vibes and there might be limited window from Support, nevertheless the team will surely help. Thank you for patience in advance.

3 Likes
5

Could you please advise when this issue is expected to be resolved? It has been two months since it was first reported. The concern is not about obtaining a refund; rather, I am uncertain whether attempting to enable the Pro version once more would be effective.

6

This is a very serious issue. The Upgrade Plan is not taking effect.

7

This topic was automatically closed after 15 days. New replies are no longer allowed.

8

my colleagues in Support have indicated this was resolved on your ticket. Please open another ticket if that is not the case.