The domain is stuck on previous Cloudflare nameservers

Hello!

Domain: evr.systems

Early we use Cloudflare for hosting domain - evr.systems, but we lost access to the previous account on Cloudflare (irretrievable). We migrated DNS hosting to domain registrar - reg.ru, but after 48 hours (and after) nameservers not be changed and points to Cloudflare. For fix it we create a new account on Cloudflare and change nameservers, we think migration will be faster, as nameservers need change inside the company. Now, after 24 hours we don’t see progress changing nameservers (decreasing TTL).

What am I doing wrong? We want complete the migrate to Cloudflare.

Technical info:

  1. DNSSEC not used.
  2. Domain not blacklisted
  3. Output of dig utility:

dig NS evr.systems

; <<>> DiG 9.10.6 <<>> NS evr.systems
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 55686
;; flags: qr rd ra; QUERY: 1, ANSWER: 2, AUTHORITY: 0, ADDITIONAL: 1
;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 1232
;; QUESTION SECTION:
;evr.systems. IN NS
;; ANSWER SECTION:
evr.systems. 86400 IN NS luciane.ns.cloudflare.com.
evr.systems. 86400 IN NS steven.ns.cloudflare.com.
;; Query time: 262 msec
;; SERVER: 1.1.1.1#53(1.1.1.1)
;; WHEN: Mon Mar 14 19:51:02 MSK 2022
;; MSG SIZE rcvd: 100

The nameservers below is previous, now must be celine.ns.cloudflare.com and josh.ns.cloudflare.com, but see previous luciane.ns.cloudflare.com and steven.ns.cloudflare.com

This is a change you need to make with your Registrar, which appears to be TUCOWS.

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So it seems reg.ru domain registrator is reseller, as we can’t use service tucows. I will try contact with my reseller for resolve case.

UPD: domain registrator was purge NS records ans it’s solve issue.

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