Technical report - regional access outage

[suporte41]

What is the name of the domain?

themodernhouse.com.br

What is the error number?

Não tem

What is the error message?

Não há mensagem de erro, o site e aplicações ficam fora do ar.

What is the issue you’re encountering

Problem Summary: Since late January 2025, our domain and subdomains become inaccessible via private networks in Brazil (residential and business) every Wednesday or Thursday from 9:00 PM to 12:00 AM (Brasília time). The issue repeats weekly with high consistency. During this window: - No content hosted on themodernhouse.com.br or its subdomains loads. - The issue only affects access via residential or corporate Wi-Fi in Brazil. - Access via mobile data (4G/5G) and servers located in the US works normally. - All traffic passes through Cloudflare (nameservers + Zero Trust Tunnel)

What steps have you taken to resolve the issue?

Preciso de ajuda com isso

[JaimeC]

Hello suporte41,

Can you share more information? As much of the following information as you can share is helpful.

@system

Include With Every Post

1. The name of the domain about which you’re posting, your interest; visitor, owner, vendor, etc.
2. Expected results & actual results? What did you expect to happen and what is actually happening?
3. Steps you’ve take to fix it. What CommunityTips, ExpertTips, videos, directions, instructions, and advice you’ve followed to try & fix the issue?
4. Screen shot of the problem.
5. Specific error message & error code/number you’re seeing.
6. If you contact Cloudflare Customer Support, please share the ticket number, we’ll share details from your Community post with Support.

Cheers!