What is the name of the domain?
What is the issue you’re encountering
Tax Exempt & Pro Plan assignment
What steps have you taken to resolve the issue?
Opened a ticket and received a generic “we don’t issue refunds” reply.
I have two issues. We are a tax exempt organization. When I placed my order for Pro tax was not listed on the order summary. However, the invoice has tax listed. I need this removed as per my finance department rules.
Second, I ordered pro on the wrong domain (sorry, new to cloudflare). I didn’t realize it was bound to the domain selected in the UI when ordering. This really should be a selected on the order form.
I would like this switched to another domain on my account.
Last issue is that when I try to log in to view my tickets, the dashboard cant be loaded. I get redirected to the developer docs to an article about not being able to locate my dashboard account. I created a third ticket for this but this might be a more standard request and may actually resolve normally.
Billing issues requre a Billing ticket with Support
01212867 and 01212576
In what area can we help you?
Taxation