Switching Pro Plan between sites, billing


#1

Hi, so I recently tried to switch my Pro Plan to a different site, but was charged double. Charged recently for the Pro plan on the former site, and then charged again for the new site.

I tried looking for a way to contact billing, but there was no place for inquires.

Anyone have an idea, and can help?


#2

You cannot switch a plan from a site to another, you need to cancel the subscription on one and enable it on another. You can contact support for billing issues, but I presume there is nothing to do here. Disable the Pro plan on the former and that’s all you can do.


#3

Hi. That’s what i did. I have already switched. But since I just paid for the pro plan for the month on the other site, can you credit that $20 to the account?

J.


#4

We’re just customers, but I’m pretty sure Cloudflare won’t credit back something you ordered. Just make sure you’ve downgraded the unwanted plan.


#5

Oh, wow. I replied via email. Lol. I thought this was billing. I apologize.

No, thanks for letting me know.

And considering I just moved the pro plan to another site, I hope they can accommodate me.

cross fingers

I found the email after dialing the number.

Anyways, thanks a bunch for even replying!


#6

There must be a real reason, they credited me back a couple of $ once because there had been a triple charge of the same thing.


#7

Certainly, if Cloudflare made a mistake and triple charged you for one item they’ll credit your account. But if you downgrade one domain to Free, (and upgrade another domain to Pro), you don’t get a refund for the remaining time on the downgraded domain.


#8

Agreed with you, you need to downgrade before the end of the billing cycle and then upgrade the other, which will get charged pro-rated for the month.