Switching from Rocket reseller host to Own Rocket account

[frankrlaughlin]

What is the name of the domain?

Example Domain

What is the error number?

1014

What is the error message?

CNAME Cross-User Banned

What is the issue you’re encountering

I can’t find information on how to switch the DNS from reseller to own rocket account

What steps have you taken to resolve the issue?

Tried to contact support at Rocket but their solutions are beyond my understanding.

What feature, service or problem is this related to?

DNS records

What are the steps to reproduce the issue?

don’t know

Screenshot of the error

[fritex]

Does switching the to (DNS-only) helps in such case?

Might be they’re already using Cloudflare for their service, or your domain is still somehow “tied” to them and you’d have to “unhook” it in their interface.