Switched to annual too early?

[post7]

Hello Cloudflare

I have today - after paying for the coming month - changed my subscription to “Annual”. I expected that it would then be effective from the next invoice.

But I have received a receipt saying that you have now deducted $ 240.

So I’m thinking that I’ve paid for the coming month twice. And even though I’m happy for you, I don’t want to pay for the same month twice.

Can anyone help me clarify this?

Kind regards
Hanne B. Stegemüller

[epic.network]

While you are waiting for an answer to your Community post, I recommend submitting the question as a support request for billing from your Cloudflare account dashboard. If you share the ticket number, we can link it to this topic.

[post7]

Thank you very much.

I’ll do that.