I’m receiving a charge for 5 dls for “Cloudflare Free Plan Automatic Platform Optimization”
I don’t know why and can’t contact support.
Can I have some help?
In what area can we help you?
Invoice
What are the steps to reproduce the issue?
I’m receiving a charge for 5 dls for “Cloudflare Free Plan Automatic Platform Optimization”
I don’t know why and can’t contact support.
Can I have some help?
Have you cross-checked if you’ve enabled and subscribed for the APO for Cloudflare feature? Have you tried disabling it and to cancel it?
May I ask if there are any outstanding or unpaid balance on your CF Account or even active and enabled service?
May I ask if you’ve followed the instructions to disable and cancel your subscription for APO as from below article?
Furthermore questions about billing will need to be resolved by the Customer Support team and cannot be resolved on the Community. You’ll need to follow these directions here:
Hello Fritex!
Yes we are using free plan.
And we have multiples sites inside our cloudflare, IDK if that cross-checked is inside one of those sites.
Is there any place to see the description of that charge?
I have to say that is weird to see a 5 dls invoice with the detail “Cloudflare Free Plan Automatic Platform Optimization”
No unpaid balance, that cost is chaged monthly
I will see that artivle
Thanks for the reply. I would like some help discovering that charge
Hello GeorgeAppiah, thanks for the help.
I think that you are correct, maybe APO is enable in one of the domains.
but, Is there any easy way to detect if APO is enable in any of those?
I just scraped all the domains, APO is not enable in any of them!
Weird right? Can I contact Cloudflare support team and ask for this charge directly ?
