Suspected Phishing Review Request not reviewed

Application Security SSL / TLS
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1

What is the name of the domain?

What is the error message?

Your domain has content that has been blocked.

What is the issue you’re encountering

A disgruntled customer that was refunded seems to have maliciously raised a phishing report against, specifically, the shopping cart page of the website. We have requested review, and raised support cases with no interaction by a human. We have SSL Certs as well as the Authorize.Net seal of approval because of our security measures.

What steps have you taken to resolve the issue?

We’ve requested review. Once we saw what was happening we requested review on the phishing flag. We’ve opened a ticket and interacted with the ticket multiple times. We’ve tried calling an 888 number that didn’t yield much.

Was the site working with SSL prior to adding it to Cloudflare?

Yes

What is the current SSL/TLS setting?

Full (strict)

What are the steps to reproduce the issue?

If you access https://www.shell-shocked.com/cart you will see the phishing flag is still on there.

Screenshot of the error

shell-shocked-cart.png
shell-shocked-cart.png886×348 11.5 KB

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It’s now been 12 days since we’ve been flagged. Not a single human from Cloudflare has interacted with any of our tickets, nor the post here. This is negatively business impacting, and it’s being addressed by Cloudflare with complete disregard for a Pro customer.

3

Welcome to the Cloudflare Community. :logodrop:

Can you share your ticket number here, so we can request an update through escalation channels?

4

Case #: 01468917
Abuse #: 3b64a0c6ba9fa75a

1 Like
5

Thanks for sharing. I have forwarded your information in an escalation request.

1 Like
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