Surprise Deletion of DNS Entry

Website, Application, Performance DNS & Network
1

What is the name of the domain?

controllingautomation.com

What is the issue you’re encountering

“[mywebsite.com] has been deleted from your Cloudflare account” message via email, confirmed in audit logs

What steps have you taken to resolve the issue?

I received this message via email. When I check the audit log, it appears that my user initiated a delete request. But I’m not sure exactly what I am looking at and could use some help asking the right question about what is going on. One thing I notice is that the IP Address on the first delete entry is “::1” (the one with my user), where previous actions on other dates show normal addresses.

Headers at the top of the delete entries…

Action Details : Certificate pack delete requested (…subsequent entries change this to Certificate pack delete deleted)

Resource : certificate_pack

What feature, service or problem is this related to?

DNS records

2

You domain is using Linode nameservers in addition to the Cloudflare nameservers, you need to remove those:

controllingautomation.com. 172800 IN    NS      ns1.linode.com.
controllingautomation.com. 172800 IN    NS      ns2.linode.com.
controllingautomation.com. 172800 IN    NS      ns3.linode.com.
controllingautomation.com. 172800 IN    NS      ns4.linode.com.
controllingautomation.com. 172800 IN    NS      ns5.linode.com.
controllingautomation.com. 172800 IN    NS      zara.ns.cloudflare.com.
controllingautomation.com. 172800 IN    NS      malcolm.ns.cloudflare.com.
;; Received 690 bytes from 192.26.92.30#53(c.gtld-servers.net) in 36 ms
1 Like
3

This domain is also used for email with Microsoft 365. That is managed in Linode. If I remove Linode from my registrar, won’t that break email?

4

You need to manage all DNS records on Cloudflare if you want to use Cloudflare.

Make sure that all the records for your email are copied to Cloudflare.

5

Ok, got it.

Thank you for your quick reply. Really, thank you very much!

6

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