Verification emails for email-routing and such are not going through. Other Cloudflare-related emails are. No routing, filtering or rules on my side preventing this. Please check to see if , , or any other email addresses are in the suppression list. There was a short period of time while migrating to Cloudflare where emails may have bounced. Thanks.
I don’t see any of those emails on our suppression list
I tried reaching out through the Support portal and I got a response that wasn’t relevant to the issue and then they immediately closed my ticket and I can’t seem to re-open it, so if I’m not being blocked on your end I really don’t know what my options are. Every other Cloudflare-related email is going through, only the verification emails for when I try to set up email routing are not, and only to the addresses I listed. Any advice is appreciated.
You mail want to contact your email provider as a next step. The email you shared on your ticket is not in our system and only emails in our system could end up on the suppression list, and only then if they’d bounce or been returned at some point.
My email provider is Google and several other addresses that I have through that provider are able to receive these verification emails without issue, only the 2 that I specified in this ticket seem to struggle. I’m not sure what you mean by “in the system”, but here’s a screenshot of that email address in the Email Routing Rules section with “Pending Verification” as the status:
Meaning the email is the owner of a cloudflare dashboard account. If we email to those addresses and the email is returned or if the owner of the email has opted out of receiving emails the address is added to the suppression list.
Let me search here a bit as this same issue has come up a number of times.
Can you check if email routing is enabled? https://dash.cloudflare.com/?to=/:account/:zone/email/routing/overview
We can loop in support to see if they can identify blocks I am not seeing.
Can you create an Account ticket and share your ticket number here? You can open an Account ticket here, https://dash.cloudflare.com/?to=/:account/support
I tried that before I came to the Community, but they gave me a clearly canned response about resetting my password and then closed the ticket, and despite me replying to their response it didn’t seem to re-open the ticket. What can I put in the ticket to avoid this happening again?
I show case 01323741 as open. It was created from an account that is different than what you are using here.
Can you respond to the ticket via email and point them to this conversation, Suppression List?? The Support team has greater visibility into tracking delivery than I do. I will flag your ticket for the next Support agent in the Community.
I emailed into the Support ticket with the link to this post. I had to change the email address associated with my account in order to create a Community account, but when it created the Community account it did so with my old (correct) email address, which is confusing.
If you login at dash.cloudflare.com or community.cloudflare.com, you are logging into your cloudflare account. You can login to either with the same credentials. To ensure you don’t get a similar reply as you did before you may want to cc the other address on your reply as that may help the agent to locate the account, you may also want to indicate the domain name on the ticket to ensure they have the details. Sorry for the issues.
A post was split to a new topic: Blocked when opening app
I received a reply from Support that indicates that they still don’t understand the issue and did not read this Community post. I’ve responded again but man it really feels like I’m getting brushed off by them. I understand that I’m on the Free plan but I work in IT myself and getting these canned responses followed by immediately resolving my ticket is frustrating. Fingers crossed that we can actually get this solved. All I’m trying to do is set up catch-all addresses for domains that aren’t getting routed to my GSuite account, which should be trivial to set up except for this email verification issue.
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my colleagues in Support have indicated this was resolved on your ticket. Please open another ticket if that is not the case.
