Support will not or cannot email me back…

Website, Application, Performance
1

What is the name of the domain?

Erikjon.xyz

What is the error number?

Nothing displayed

What is the error message?

NA

What is the issue you’re encountering

Support will NOT respond to me no matter what approach that I take.

What steps have you taken to resolve the issue?

I have tried for 4 months to get someone in support. Today I turned them into ICANN.

What are the steps to reproduce the issue?

NA

I ALSO cannot get any files to attach to this post. SO please, would a community member manager email me private message me

Screenshot of the error

IMG_0010.jpeg
IMG_0010.jpeg1275×1650 97.8 KB

2

Sorry the domain is:

Erikj.xyz

3

Erikjon.xyz is not a registered domain name. The domain name in the screenshot returns the following… which seems like it is parked. You would need to point it somewhere.

image
image1284×2778 369 KB

You need to create DNS records based on wherever you are hosting your website.

1 Like
4

Hey there!

We’re sorry to hear you’re facing issues with your site. We’re not seeing any issues with your domain registration, and DNS is resolving as expected.

If there is a registrar issue, you can open a ticket under the Registrar category. For technical issues, here are our Support guidelines:

The advice @cscharff is correct. If you have hosting for website you would like to use for that domain name, the DNS information would have to be provided by your website host, then manually entered, as per these instructions:

It’s also possible to upload a static site to a Pages project:

If you are facing any issues with your Domain registration through our Registrar, please do let us know, and we’ll be happy to follow up.

1 Like
5

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