Support website thinks my name is my CFOs name

ExpertTip

#1

After adding the company’s Paypal account to my Global Admin account, Cloudflare has decided I’m called Helga (the company CFO) despite my profile info and has started sending me e-mails addressing me as her and showing her name on the top of the support.cloudflare.com.

Additionally I can’t contact anyone from Cloudflare support without posting to this public forum about this nitpick.

Sigh.


#2

You can :slight_smile:

Login to https://support.cloudflare.com
Click in your name in the top right corner ansld select “My activities & requests” or send an Email to [email protected]…e.com from your account email.

This is nothing the community can Help with unfortunately :frowning:


#3

Thanks for the tip, I somehow missed that I was able to create a ticket with them :flushed:


#4

Support replied and we can actually change this ourselves in API. So I’m leaving this tip here for the next person:

curl -sX PATCH "https://api.cloudflare.com/client/v4/user" -H "content-type: application/json" -H "x-auth-email: [email protected]" -H "x-auth-key: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx" -d '{"first_name":"Frodo","last_name":"Baggins"}'

#5

If it helps: You are not alone! :sweat_smile:

Thanks for letting us know. :+1:


closed #6

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