Support Tickets for Pro plan customers

What is the name of the domain?

exampe.com

What is the issue you’re encountering

Tickets automatically gets closed without any response

What steps have you taken to resolve the issue?

Emailed to the support ticket email. Raised the same case again as I did’t get any response for the previous ticket for more 2weeks or so.

What are the steps to reproduce the issue?

I’ve noticed that support tickets are automatically closed without any response, and the link provided in the email to view the support case (e.g., https://www.support.cloudflare.com/support/s/case/5008e8ejdjjjejejeje) doesn’t seem to work. Additionally, replying to the email doesn’t appear to have any effect.

Does anyone know if there is a defined response SLA for Pro Plan customers?

Case Nos: 01355186, 01374918

4 posts were merged into an existing topic: Custom hostname certificate status is in pending state