I’d normally bump my ticket by replying, but I don’t want to be pushed further down the queue. Similarly, I don’t want to make another ticket to ask about the ticket as that would just clog up the ticket queue.
I have seen the ‘last updated’ time update a few times, but I see no responses to the request. I assume the request is bouncing to and from different staff members which is not visible to me.
Can someone clarify?
The updated time does generally mean that activity is happening on the ticket, and that a response is probably on the way! Can I ask what plan you are on and how long the ticket has been open? We can’t see your account or tickets, but one of the mods may have a look for you.
I’m on a Pro plan and I’ve been waiting about 2 or 3 days for a response. It’s not really urgent, but good to know that help is on the way. Thanks
Hi @D_R, I see the ticket and your reply from over the weekend. I don’t think the tickets bouncing between Engineers as it’s owned by the person that replied on Friday. I’ll add myself to the ticket and keep an eye out on progress.
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