I’d normally bump my ticket by replying, but I don’t want to be pushed further down the queue. Similarly, I don’t want to make another ticket to ask about the ticket as that would just clog up the ticket queue.
I have seen the ‘last updated’ time update a few times, but I see no responses to the request. I assume the request is bouncing to and from different staff members which is not visible to me.
Can someone clarify?