Support response time for paid features


#1

We added the load balancer feature to our account a few days ago, and on Monday it stopped working. Tuesday AM I entered a support request after it didn’t come up, and added further data over the last few days, but have yet to hear back.

We are on a “free” account buy are paying for the load balancer feature. Is a 3-day (and counting) response time expected for something like this?


#2

I’ve escalated your request. Sorry for the delay.


#3

Thanks, I look forward to response, nothing back yet


#4

Got a response, thanks!


#5

This topic was automatically closed after 14 days. New replies are no longer allowed.