Support request goes unanswered for 5 months

[graham1]

What is the name of the domain?

LiP Watersports Sunglasses

What is the issue you’re encountering

Cannot get anyone in Cloudflare support to respond to support ticket

What steps have you taken to resolve the issue?

Multiple reminder emails to chase up support. The ticket is still open, but no-one seems willing to engage with us on this duplicate billing issue and failure to uphgrade to Pro plan.

Billing issues requre a Billing ticket with Support

01359179

In what area can we help you?

Payment issue

What are the steps to reproduce the issue?

Just need someone to respond please. It’s almost like no-one at cliudflare cares that we have been billed $500 and have received no service at all.

[cloonan]

If you already have a case, Support will respond to you on that case.

The Community cannot assist with Billing, Account, Trust & Safety, nor Registrar issues, you need a case with Support.