I have open tickets that show in the dashboard - but once I click on the specific ticket or “My Activites” the ticket either does not load or they are not listed.
What steps have you taken to resolve the issue?
I have opened tickets - responded to the automated email and gotten no response. I have tested various categories to get live chat which our Business Plans should be entitled to to no avail. I tried posting my specific issue on the community but was rejected as having too many urls in it.
What are the steps to reproduce the issue?
if i open a ticket i will not be able to see it.
i need someone to contact me - my email is correct in the system.
Please don’t open any other cases, that just resets your position in the queue to the last case.
The team is aware of that issue and working to correct it.
Can you describe the issue without urls, perhaps just the error number or message to start? I have also taken some steps on your profile here to sidestep that issue.
Thank you for your reply - glad to see that someone is actually watching.
forgive my frustration, but this is all stemming out of a ticket i tried to open on my paid business account 17 days ago which still has no response (01514704). since then i have opened 2 tickets as mentioned regarding the support portal not showing the tickets.
since your response it seems you did kick something into motion on ticket 01535099 (thank you), but the response was quick and linked me to an article that stated to open a new ticket! when following those instructions the support portal is preventing me from opening that ticket as i already have a ticket open for the exact issue and category! quite frustrating.
this was the link given:
and this is what i see as the current ticket is already for the issue!
regardless if i may expound upon the original 17 day old ticket for my issue (which the subject of this community post does not match) it is just regarding worker routing.
long story short, we are routing traffic from our domain in cloudflare to a worker. looking at the documentation and other community posts we see that if we want to exclude certain paths from a worker, we should be able to match those patterns and then set it to no worker, but in our experience those urls are still being processed.
an example of our rules (truncated as to not trigger an issue within the community) is:
Yes, I moved the topic to the Developers > Workers category to focus on the issue. I also see my colleagues in Support have escalated your ticket to the Engineering team to investigate. Thank you for raising the issue and sorry for the trouble. I’ve asked the team to add me to the case in order to track progress and have given them a link to this topic for background.
thanks! sorry for the confusion, but that is what is happening here. the text block that i included above is how the rules are set in cloudflare with 2 routes going to workers and 2 having workers disabled. the issue though is that regardless of these rules, it seems that the worker is being triggered. so meaning, we want to exclude int his example, wp-login.php from worker routing, but the worker is still getting the request.
This wouldn’t work for www.mydomain.com/wp-login.php, as the first rule has the more specific hostname, so it would be routed to the worker. It should work for all other subdomains.
Does it work as I explained here, or do you have different results?
