I have just signed up to a business account and am trying to get some sort of support. I have tried using the support option in the dashboard but it just sends me in a loop never letting me get to the Case it says it created (instead it takes me to Cannot locate dashboard account · Cloudflare Support docs). I did receive an email from [email protected] from some ai bot asking me some questions that I guess I am supposed to respond to the email to answer?
Can you please explain how I can talk to an actual person or at least see my support cases to be able to see what is going on, I paid an extra $225 per month mainly to get proper support and am currently frustrated to the point of thinking of sticking with AWS instead as at least I can contact someone.
You can get a ticket opened to fix your support portal access with live chat.
Answers on usage can often be answered quicker here in the Community, but obviously some things, like the error you encountered with the portal access, require Cloudflare customer support.
I don’t have the live chat option as it says that they do not support live chat for Account, Billing, and Registrar Issues and this is an Account → Support Platform issue (which is probably the one place where live chat would be useful in my opinion).
Maybe if I try describe my situation here somebody can help:
note: please replace “dot” with an actual full stop as it won’t let me add domains because I am new.
I have a platform running within a Kubernetes cluster (AWS EKS) that contains many services that are combined to produce multiple APIs and I plan on using the tunnels to connect to.
I also have 4 frontends that are used for the different portals users and staff use to access the platform.
What I would like to do is run the api endpoints on example dot io and then run the frontends on example dot com.
example dot com is currently an external domain and the domain that I have paid for a Business subscription to, and example. dot io is a domain I registered using the Cloudflare Registrar and is currently on the free subscription until I can get some support on how to move forward.
Do I really need to pay an additional $250 per month for example.io as that does not sound logical to me and I am guessing I am just missing something here. Does this also mean that I would need to have an account for each vanity domain we own (about 100)?
I am trying to understand if I should be replacing ingress-nginx and use the controller from Cloudflare and something like (github /adyanth/cloudflare-operator) as the ingress-nginx team seems to be focusing on InGate now which won’t be ready for ages leaving ingress-nginx without much love.
If I do figure out how to use example dot com and example dot io, is there a way to transfer the Business account from the example dot com domain to the example dot io domain (I am guessing I would have to try get hold of support so probably not at this rate)?
How do I get hold of my account manager in the future if there is an emergency (or does Cloudflare not manage their accounts, this is not a dig at them, I just need to understand my risk factors before properly committing)?
I would like to switch the example dot com domain names to point to Cloudflare as a first step but I am currently using Route53 (AWS) to manage the domain which contains subdomains pointing to a Network Load Balancer. What is the best approach to migrate the domain over without causing any downtime.
I have a staging environment nested under the TLD, client dot staging dot example dot com, admin dot staging dot example dot com, api dot staging dot example dot com. Is the SSL certificate going to cover this as I currently have a wildcard certificate with “example dot com”, “.example dot com", ".staging dot example dot com”. Will I be able to properly route and manage this or do I need to spend another $250 per month on a new staging only domain?
Thank you in advance for any assistance or support from the community,
Gary
update: I have now just received an email stating my original case ([Cloudflare - 01532709] Can’t access Cloudflare Help Center My Activities.) will be closed in 48 hours because I have not responded to their request for information, but I can’t access the Help center to respond.
The ticketing system works through that email address, just ensure you don’t change the subject as it contains the ticket number for the back end to process.
