Support not responding to an urgent issue reported for almost 3 weeks

What is the name of the domain?

jibe.solutions

What is the error number?

499

What is the error message?

Client Close Request

What is the issue you’re encountering

Specific endpoint failing with 499 error and also those requests have NONE as cahce status, what could be the cause

What steps have you taken to resolve the issue?

Tried all and not workaround or solution, only thing is to disable Cloudflare.

What are the steps to reproduce the issue?

It’s a frontend application step to reproduct it.

I get 522 error :thinking:
May I ask what steps for troubleshooting 522 error have you tried already?

If you temporary Pause Cloudflare, does your Website respond and work fine over the HTTPS? :thinking:

  • Use the “Pause Cloudflare on Site” option from the Overview tab for your domain at dash.cloudflare.com .
  • The link is in the lower right corner of that page.
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