Support no longer responding; stuck in limbo upgrading an account

I have a support ticket open but I’ve been ignored for 4 days now.

I have Cloudflare Images. Love it, it’s a good service. Recently I learned about Stream. I went to get the Images/Stream bundle but was told I must cancel and then upgrade.

Well, my cancellation has been pending since May 12th. I was told by a service rep to try canceling my cancellation. Nope, 500 error when I do that. I tried to continue with the Images/Stream bundle. Nope, won’t let me.

I’m trying to launch next month and I’ve been ignored. Hoping to get some help here. I have a couple of more screenshots getting a 500 when trying to downgrade but I’m not allowed to embed more.

Please advise. I opened this issue 9 days ago.

Hey there,

I’m sorry you’re experiencing delays on your ticket, I have messaged the supper engineer directly for a follow up on this at their earliest convenience for you - as they are a billing specialist.

Again, Apologies for the delay here.

@Joeito My ticket is still open almost 40 days later. I feel like I’m yelling into the void.

What am I talking about? I am yelling into the void. Nothing. I’m even tweeting at Cloudflare and your CEO and nothing.

I can’t believe a multi-billion dollar company has such poor support. Can you do anything about this?

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Wow, no one responded to me about this incident status either: Cloudflare Status - Billing issues relating to subscription adjustments

I just checked my account. All of my bills have been paid.

Your ZD ticket 3262981 was migrated to SF case 00977003.

my colleagues in Support have indicated this was resolved on your ticket. Please post another topic here if that is not the case.

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