Support no longer responding; stuck in limbo upgrading an account

[sean15]

I have a support ticket open but I’ve been ignored for 4 days now.

I have Cloudflare Images. Love it, it’s a good service. Recently I learned about Stream. I went to get the Images/Stream bundle but was told I must cancel and then upgrade.

Well, my cancellation has been pending since May 12th. I was told by a service rep to try canceling my cancellation. Nope, 500 error when I do that. I tried to continue with the Images/Stream bundle. Nope, won’t let me.

I’m trying to launch next month and I’ve been ignored. Hoping to get some help here. I have a couple of more screenshots getting a 500 when trying to downgrade but I’m not allowed to embed more.

Please advise. I opened this issue 9 days ago.

[Joeito]

Hey there,

I’m sorry you’re experiencing delays on your ticket, I have messaged the supper engineer directly for a follow up on this at their earliest convenience for you - as they are a billing specialist.

Again, Apologies for the delay here.

[sean15]

@Joeito My ticket is still open almost 40 days later. I feel like I’m yelling into the void.

What am I talking about? I am yelling into the void. Nothing. I’m even tweeting at Cloudflare and your CEO and nothing.

I can’t believe a multi-billion dollar company has such poor support. Can you do anything about this?

[sean15]

Wow, no one responded to me about this incident status either: Cloudflare Status - Billing issues relating to subscription adjustments

I just checked my account. All of my bills have been paid.

[ikmal]

Your ZD ticket 3262981 was migrated to SF case 00977003.