Feb 27, 00:54 UTC
Resolved - This incident has been resolved.
Feb 26, 20:19 UTC
Monitoring - We are seeing that service from the secondary provider is beginning to be restored and we are continuing to monitor for further changes.
Feb 26, 17:47 UTC
Update - We have identified the issue is with a secondary support channel. Case access via the Cloudflare Support Portal is working normally at this time.
Feb 26, 17:30 UTC
Identified - Our helpdesk provider is currently experiencing issues, and as such customers might encounter errors while submitting or viewing tickets. Responses on customer inquiries may be delayed during this time.
Customers can still reach us via live chat (Business and Enterprise) through the Cloudflare Dashboard or via the emergency telephone line (Enterprise).
This is a companion discussion topic for the original entry at https://www.cloudflarestatus.com/incidents/sgd1r24f5203