Support Helpdesk and Chat Availability Issues

Aug 14, 12:18 UTC
Resolved - This incident has been resolved.

Aug 14, 12:00 UTC
Monitoring - A fix has been implemented and we are monitoring the results.

Aug 14, 11:49 UTC
Investigating - Our helpdesk is currently experiencing issues, and as such customers might encounter errors while submitting tickets. Responses on customer inquiries may be delayed during this time.

Additionally, Business and Enterprise customers may encounter errors when opening Live Chats.

Enterprise Customers can still reach us via the emergency telephone line.


This is a companion discussion topic for the original entry at https://www.cloudflarestatus.com/incidents/yjjbspdb2c3r