About two or three months ago, my plan changed from Pro to Business. I have no idea why and I would like to change it back, however I want to ensure this change will not have any impact on my domain(s). I’ve since opened about 5 support cases over the past three or four weeks. They started at P4 and they’re all now listed as P1. I have not heard a peep from anyone. I’m starting to worry there is no support or billing support within this company. It’s very frustrating and there is no number to speak to anyone. That’s ontop of paying $250.00/ month to host DNS for one domain. You might think, there would be support (even someone overseas) but no, nothing from what I can tell. Anyone else having these issues / frustrations?
I really thought I was getting somewhere. A real person actually confirmed my case. Sadly they then placed the case on hold. That was nearly a week ago and I havent heard anything back. This is beyond frustrating. Is there anyone that can spend the 5 minutes needed to confirm why the account was changed from personal business to pro business??
Three months ago, our service changed from pro to business. I have no idea why this happened. I opened a ticket to see if anyone could help confirm why the account changed and what would be impacted if we changed it back. That was over three months ago and since then, I’ve opened 5 more tickets. Then finally I decided to post here to see if anyone works at Cloudflare. Apparently someone monitors these boards because my post was responded to and next thing I know, all six tickets are consolidated into one. Then a rep says they’re placing the ticket on hold while they work with support. That was two weeks ago and countless requests to my ticket begging for updates. This has to be the worst customer service out there.
