What is the name of the domain?
What is the issue you’re encountering
Uncooperative SuperAdmin left the company
What steps have you taken to resolve the issue?
Open a ticket (#01254332) 20 days ago with no response.
Call the Italian toll-free number about 50 times and no one answers.
We’ve also send an email to If you are a Cloudflare account holder, please submit a new support request from the email address you used to register your Cloudflare account. You should open a ticket directly through the Cloudflare dashboard following these steps: 1. Log in to your Cloudflare account and click on “Support” in the top right corner, from the drop down select Help Center. 2. Click on your name in the top right corner, and in the drop down menu select “My activities” where you will see your existing requests. 3. Scroll to the bottom of the “My Requests” page and click “Submit a request”., but it doesn’t work anymore.
Unfortunately, the former CEO is not willing to collaborate and at the moment we do not even have access to the mailbox he used to register for your service.
The new CEO and I can certify everything through an Italian Chamber of Commerce certificate dated today, in addition to sending you a copy of new CEO identity documents.
We can also demonstrate you that we are the ones who pays the invoices for your service.
If it can be useful to you, we have access to all the servers connected via your DNS as well as access to the provider from which we purchased the url www.empirich.com.