SUPER URGENT My sites are down and I need help


#1

My registrar is GoDaddy and my main site is hosted by a company called Nationbuilder.
I have two subdomains that are hosted by CanSpace.
I changed the nameservers and my main site (www.northofordinary.com) is giving me an ‘Invalid URL’ error.
My subdomains came up, but this morning one of them (shop.northofordinary.com) started giving the error ‘The page isn’t redirecting properly’. While it was working properly, I did notice that load times were MUCH faster than they were previously.

I submitted a support ticket 20 hours ago and have yet to hear anything back.
I am super new to Cloudflare (just yesterday) and I feel like I’m shouting into a wind tunnel with my problems.

Could someone please help me or let me know if there’s another way to get a response? Thank you!


#2

www doesn’t work even when going direct to the origin IP address of the host name you have specified for the target of your www CNAME record.

dig thehost.n-somethingsomething.com will return the IP address of the value listed in the target of your CNAME field. Replace your.ipaddress with that same IP below and you will see it returns an error similar to below. You can also gray cloud you current record instead of orange and see if it works. Verify with the host of your www service what the value should be.

curl -Ik --resolve www.northofordinary.com:443:your.ip.address https://www.northofordinary.com
HTTP/1.0 400 Bad Request
Server: AkamaiGHost
Mime-Version: 1.0
Content-Type: text/html
Content-Length: 207
Expires: Fri, 16 Feb 2018 19:43:26 GMT
Date: Fri, 16 Feb 2018 19:43:26 GMT
Connection: close

For your shop. site your SSL is currently set to flexible (Crypto) which means we are hitting the server on port 80 and it is redirecting us to 443 which causes a loop. Go ahead and set Crypto to full.


#3

My site is also down. I’m sorry, but I can’t find where to start a new thread and this is the most relevant thread I could find. Here is the info:
My website is https://www.oswaldconsulting.net and is has been down for a couple days.
I have hosting with HostGator and have my name server pointed at Cloudflare. My website has been working well using Cloudflare for several months until now. The error says:

This site can’t be reached
oswaldconsulting.net’s server IP address could not be found.
Try running Windows diagnostics.
DNS_PROBE_FINISHED_NXDOMAIN

Troubleshooting finds:
Your DNS server might be unavailable

Cloudflare article says:
“A common cause is that the DNS setting has changed. Sometimes, hosting providers update the origin IP information for their customers. If this is the case, you need to make sure the new origin IP address for your A record is reflected in your Cloudflare DNS Settings page.”

So, how do I know if a DNS setting has changed? Is there anyway to find out about this ahead of time so I can prevent my website from crashing? I don’t know where to find this information. Do I need to change my name servers?

Thank you.
Kathryn


#4

It looks like you have no DNS records for your domain. Check your DNS tab here at Cloudflare. You should see:

  1. “A” records for your domain and www.yourdomain with your host’s IP address.
  2. The Cloudflare name servers you should be using for your domain. They should be “todd” and “violet” .ns.cloudflare.com

#5

Thank you for the message. I was using the name servers “todd” and “violet” .ns.cloudflare.com. I’m not sure why it stopped working, but I switched to the HostGator name servers and my website is back up.


#6

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