Suddenly Site can't be reached for some users in different locations only

This site can’t be reached refused to connect.


  • Checking the connection
  • Checking the proxy and the firewall


Your site isnt using Cloudflare. But that error essentially means your service is not running.

After spending 3 days, finally I have fixed this issue by disabling TLS 1.3 which was the culprit.

Hi sandro, this is not the solution, Our site is using Cloudflare from last 6 years, suddenly we were facing this issue in some places specially in office and for some other users from home. Everything was working fine 5 days ago.

Now as soon as I disabled TLS 1.3, the site started working fine as it was before.

I am afraid your site is not using Cloudflare. Neither the DNS service nor the proxies. It points to your host’s nameservers.

sorry my mistake that I put wrong url, I have updated

Well, that domain does point to Cloudflare, however the error message still is not TLS related but points to an inactive service.

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