What feature, service or problem is this related to?
Nameservers
What are the steps to reproduce the issue?
My domain integraservis1.com is registered with Cloudflare (bought on cloudflare 2 years ago). I now see an “invalid nameservers” alert that says to update the nameservers at my registrar. I am unable to update the nameservers on Cloudflare, since Cloudflare is my registrar. My domain is set to delete in 17 days. I have tried creating a support ticket (https://www.support.cloudflare.com/support/s/case/500Nv00000JrA1k), but did not receive a reply.
I have already raised a ticket with Cloudflare on the 18th of February 2025 #01394170 but have not received a reply. Its been 7 days since I filed the ticket, my domain is set to be deleted in 17 days which is catastrophic!
Thankyou for your reply, right now I used “sign in with google” to login to cloudflare. I tried to logout, reset my password and login to cloudflare using username/password pair. Unfortunately nothing changed.
To be honest I am not sure what you mean by “another cloudflare account”. I login to cloudflare and this is the only domain I have listed. I believe this is the only account I ever used with cloudflare.
Thankyou for the suggestion! You were correct! By using the “forgot email” function I discovered that another email was used to register the domain, after logging in with that email, the “invalid nameservers” error was not there and I was able to renew the domain!
To be honest I still do not understand why was domain shown (as if its my property) when I login with the incorrect email address! Rather baffling!
