Hello,
On September 9th, my website started returning an error 520 even though I hadn’t touched the server’s nor Cloudflare’s config in weeks/months. It hasn’t been accessible since then despite my best efforts.
It’s a wordpress site hosted with OVH. I did the usual troubleshooting for Wordpress, OVH and Cloudflare but don’t see anything out of place. The logs shows that it’s unable to find “index.html” but I checked through FTP and no files are missing from the wordpress setup.
Website : https://caribwaterplay.com
Cloudflare Ray ID: 8070cc7ba93ce756
I opened a ticket with OVH which told me the issue was on Cloudflare’s side after we verified that the IP routing was right.
Here’s a snippet of the last entries on the server’s error log
[Thu Sep 07 09:51:55 2023] [error] [client 172.69.70.126] [host caribwaterplay.com] AH00032: Symbolic link not allowed or link target not accessible: /homez.147/caribwatbf/www/index.html.ovh.old
[Thu Sep 07 09:51:55 2023] [error] [client 172.69.70.126] [host caribwaterplay.com] AH00687: Negotiation: discovered file(s) matching request: /homez.147/caribwatbf/www/index.html (None could be negotiated).
[Thu Sep 07 09:51:55 2023] [error] [client 108.162.238.153] [host caribwaterplay.com] AH00032: Symbolic link not allowed or link target not accessible: /homez.147/caribwatbf/www/index.html.ovh.old
[Thu Sep 07 09:51:55 2023] [error] [client 108.162.238.153] [host caribwaterplay.com] AH00687: Negotiation: discovered file(s) matching request: /homez.147/caribwatbf/www/index.html (None could be negotiated).
[Thu Sep 07 09:51:57 2023] [error] [client 172.71.26.17] [host caribwaterplay.com] AH00032: Symbolic link not allowed or link target not accessible: /homez.147/caribwatbf/www/index.html.ovh.old, referer: http://172.67.217.60:80
[Thu Sep 07 09:51:57 2023] [error] [client 172.71.26.17] [host caribwaterplay.com] AH00687: Negotiation: discovered file(s) matching request: /homez.147/caribwatbf/www/index.html (None could be negotiated)., referer: http://172.67.217.60:80
[Thu Sep 07 09:51:58 2023] [error] [client 172.69.70.239] [host caribwaterplay.com] AH00032: Symbolic link not allowed or link target not accessible: /homez.147/caribwatbf/www/index.html.ovh.old, referer: http://104.21.61.246:80
[Thu Sep 07 09:51:58 2023] [error] [client 172.69.70.239] [host caribwaterplay.com] AH00687: Negotiation: discovered file(s) matching request: /homez.147/caribwatbf/www/index.html (None could be negotiated)., referer: http://104.21.61.246:80
[Thu Sep 07 09:55:01 2023] [error] [client 172.69.59.123] [host caribwaterplay.com] AH00032: Symbolic link not allowed or link target not accessible: /homez.147/caribwatbf/www/index.html.ovh.old
[Thu Sep 07 09:55:01 2023] [error] [client 172.69.59.123] [host caribwaterplay.com] AH00687: Negotiation: discovered file(s) matching request: /homez.147/caribwatbf/www/index.html (None could be negotiated).
[Thu Sep 07 09:55:01 2023] [error] [client 172.70.127.80] [host caribwaterplay.com] AH00032: Symbolic link not allowed or link target not accessible: /homez.147/caribwatbf/www/index.html.ovh.old
[Thu Sep 07 09:55:01 2023] [error] [client 172.70.127.80] [host caribwaterplay.com] AH00687: Negotiation: discovered file(s) matching request: /homez.147/caribwatbf/www/index.html (None could be negotiated).
[Thu Sep 07 09:58:22 2023] [error] [client 172.70.35.71] [host caribwaterplay.com] AH00124: Request exceeded the limit of 10 internal redirects due to probable configuration error. Use 'LimitInternalRecursion' to increase the limit if necessary. Use 'LogLevel debug' to get a backtrace., referer: www.google.com
[Thu Sep 07 09:58:22 2023] [error] [client 172.71.222.104] [host caribwaterplay.com] AH00032: Symbolic link not allowed or link target not accessible: /homez.147/caribwatbf/www/index.html.ovh.old
[Thu Sep 07 09:58:22 2023] [error] [client 172.71.222.104] [host caribwaterplay.com] AH00687: Negotiation: discovered file(s) matching request: /homez.147/caribwatbf/www/index.html (None could be negotiated).
[Thu Sep 07 09:58:25 2023] [error] [client 172.70.34.88] [host caribwaterplay.com] AH00124: Request exceeded the limit of 10 internal redirects due to probable configuration error. Use 'LimitInternalRecursion' to increase the limit if necessary. Use 'LogLevel debug' to get a backtrace., referer: www.google.com
[Thu Sep 07 09:58:27 2023] [error] [client 172.71.223.34] [host caribwaterplay.com] AH00032: Symbolic link not allowed or link target not accessible: /homez.147/caribwatbf/www/index.html.ovh.old
[Thu Sep 07 09:58:27 2023] [error] [client 172.71.223.34] [host caribwaterplay.com] AH00687: Negotiation: discovered file(s) matching request: /homez.147/caribwatbf/www/index.html (None could be negotiated).
Do you have any idea?
Thanks in advance