Subdomain is redirecting and not connecting to server

What is the name of the domain?

demo.eppersonstarke.com

What is the error message?

We can’t connect to the server at www.demo.eppersonstarke.com

What is the issue you’re encountering

Subdomain is redirecting to www.demo.eppersonstarke.com and cannot connect to the server this is the only subdomain that does this all others work

What feature, service or problem is this related to?

DNS records

What are the steps to reproduce the issue?

Enter website address into URL bar

Screenshot of the error

www.demo.eppersonstarke.com has no DNS record:

And if it did, you wouldn’t be able to proxy it through Cloudflare without using Advanced Certificate Manager, because Universal SSL won’t cover that deep of a subdomain:

Yes, that is correct. The record is for demo.eppersonstarke.com. Somewhere since adding it to Cloudflare it has been redirecting and adding WWW to the domain name.

I don’t want that.

This is one of 2 subdomains that it is happening to, and I have no idea why or where the redirect is happening and why it is only effecting two subdomains.

Your Apache webserver is redirecting it:

> GET / HTTP/2
> Host: demo.eppersonstarke.com
> User-Agent: curl/8.7.1
> Accept: */*
> 
* Request completely sent off
< HTTP/2 301 
< date: Sun, 25 Aug 2024 22:39:20 GMT
< server: Apache
< location: https://www.demo.eppersonstarke.com/
< content-length: 244
< content-type: text/html; charset=iso-8859-1

Your server’s SSL certificate for demo.eppersonstarke.com has also expired. You should fix that.

* SSL certificate problem: certificate has expired

1 Like

Ah, Ok, Thank you for your help.

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