Subdomain doesn't work

my domain is www.cel.com.br
I registered the payment subdomain. the propagation time is already over. when I ping against the subdomain it does not respond and all other subdomains respond. what may be happening?

Seems to work for me
https://sitemeer.com/#www.cel.com.br

Or are you referring to payment.cel.com.br? That record would not seem to exist.

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