Subdomain DNS A Record Being Deleted

Website, Application, Performance DNS & Network
1

I have created a subdomain recently and created A record. It was working fine. Following day the subdomain is down and the A record is automaitcally deleted/disappeared.

I have to create a new record to keep the subdomain running then the following day the record will be deleted again

4

Are you using any third party integration tools like ezoic, shopify or other? If so, then there’s a possibility of such event. If not, make sure to check your audit report and best suggested check the following doc:

2 Likes
5

No i am not sing any third party, it is wordpress and woocommerce that`s all

6

You will want to read the whole guide, but be sure to look at Step 5 in the article that @neiljay shared. The audit log will show you details about the deletion.

2 Likes
7

Thank you. I have checked the audit log and i can see that every time the record is added. It is again deleted by itself.

{
“comment”: null,
“content”: “3tEu51BvDMrn4YcvPtIh68SveD77375syhiRwSoWY_w”,
“id”: “f091f6fc97d3cdf27798ec50466d4025”,
“name”: “_acme-challenge.------.com”,
“proxied”: false,
“tags”: ,
“ttl”: 1,
“type”: “TXT”,
“zone_id”: “b1c5d2d68885a04a3d9eb98497447659”,
“zone_name”: “--------”
}

9

Thanks. I have checked the audit log and found out the record is being deleted every time i create one. But can not find the reason for deletion.

10

It should indicate what user account or API token is authenticating the deletion.

2 Likes
11

Correct but not sure tbh what does that mean. I tried copying the log in here but then my reply was not allowed so i removed some of the log

comment": null,
content": “0t1KXXXXX”,
id": “ec5XXXXXX”,
name": “_acme-challenge.XXXXX.com”,
proxied": false,
tags": ,
ttl": 1,
type": “TXT”,
zone_id": “b1c5d2dXXXXX”,

12

That’s a TXT record used by ACME for automated certificate issuance. It is normal to see them created and removed. Your first post indicated that you were having trouble with A records. Did you find any of those in the log?

13

Yes i founf a log for A records.

comment": null,
content": “85.1XX.XXXX”,
id": “170XXXXX”,
name": “XXXcom”,
proxied": true,
tags": ,
ttl": 1,
type": “A”,
zone_id": “b1c5XXXX”,
zone_name": “XXXcom”

14

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