Subdomain delegation doesn't seem to take effect

Dear Cloudflare Community,

Our client npibv.eu asked us to add a NS record for their subdomain e.npibv.eu, we processed this request over a week ago, and for a while, we saw the records show up in some DNS Propagation checks.
But after our client noted they couldn’t complete the verification we’ve checked again and the record is no longer showing up anywhere, today after resaving the record still doesn’t seem to show up anywhere.

I’ve followed the guide provided by Cloudflare “Delegating-Subdomains-Outside-of-Cloudflare”.

I’m confident I’ve taken the exact steps described but for some reason, we can’t get the records working.
Sometimes the records do show up when testing with whatsmydns but most of the time it’s showing 0 results.

Did someone have a similar issue and/or know how to resolve this problem?

The records are delegated but the servers specified refuse the queries. That you’ll need to take up with the DNS provider you’ve delegated to.

dig e.npibv.eu @ns1.msdp1.com

; <<>> DiG 9.10.6 <<>> e.npibv.eu @ns1.msdp1.com
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: REFUSED, id: 54896
;; flags: qr rd; QUERY: 1, ANSWER: 0, AUTHORITY: 0, ADDITIONAL: 0
;; WARNING: recursion requested but not available

;; QUESTION SECTION:
;e.npibv.eu.			IN	A
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