Stuck on NS change

[user37111]

Hi, I’m trying to point my authoritative NS from porkbun.com to Cloudflare

The process seems to have been stuck for the past couple of days, which prevents me from enabling basic things for my domain. DNS shows that the NS update failed to propagate worldwide

whois cloud-tek.io | grep "Name Server"
Name Server: isaac.ns.cloudflare.com
Name Server: natasha.ns.cloudflare.com

isaac shows:

dig @isaac.ns.cloudflare.com cloud-tek.io

; <<>> DiG 9.10.6 <<>> @isaac.ns.cloudflare.com cloud-tek.io
; (6 servers found)
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: REFUSED, id: 5460
;; flags: qr rd; QUERY: 1, ANSWER: 0, AUTHORITY: 0, ADDITIONAL: 1
;; WARNING: recursion requested but not available

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 512
;; QUESTION SECTION:
;cloud-tek.io.			IN	A

;; Query time: 10 msec
;; SERVER: 2a06:98c1:50::ac40:21b1#53(2a06:98c1:50::ac40:21b1)
;; WHEN: Mon Jan 17 02:29:33 CET 2022
;; MSG SIZE  rcvd: 41

natasha shows:

dig @natasha.ns.cloudflare.com cloud-tek.io

; <<>> DiG 9.10.6 <<>> @natasha.ns.cloudflare.com cloud-tek.io
; (6 servers found)
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: REFUSED, id: 18256
;; flags: qr rd; QUERY: 1, ANSWER: 0, AUTHORITY: 0, ADDITIONAL: 1
;; WARNING: recursion requested but not available

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 512
;; QUESTION SECTION:
;cloud-tek.io.			IN	A

;; Query time: 13 msec
;; SERVER: 2a06:98c1:50::ac40:2275#53(2a06:98c1:50::ac40:2275)
;; WHEN: Mon Jan 17 02:30:28 CET 2022
;; MSG SIZE  rcvd: 41

I’m guessing something failed Cloudflare-side.
Can anyone advise how to have this resolved?

[fritex]

Interesting, I got no records found.

I see nameservers added.
DNSSEC is disabled.

Furthermore, checking on intodns got me:

Seems like not yet propagated?:

And you followed instructions from below link?:

How to Change Nameservers - Porkbun Knowledge Base

@user37111

for the past couple of days

May I ask have you tried contacting Cloudflare support?

Kindly, I’d suggest you to write a ticket to Cloudflare support due to your account and/or domain issue (keep in mind it’s weekend) and share the ticket number here with us:

• Sending an an e-mail to support[at]cloudflare[dot]com from your e-mail associated with your Cloudflare account?
• Or Login to Cloudflare and then contact Cloudflare Support by clicking on the Get More Help button.

[user37111]

Yes I did + read some of the forum posts making sure I’m setting the AUTHORITATIVE name servers

[user37111]

I haven’t tried CF support, the support process pointed me to this forum

[user37111]

@fritex it’s been in the “not propagated” state for 72+ hrs

[sdayman]

I’m curious about this status for your domain:
http://icann.org/epp#serverTransferProhibited

I have ten or so domains at Porkbun and none of them have this status. Have you asked Porkbun if there are any issues? They should know why the name server change hasn’t propagated.

[user37111]

@sdayman this is the response I got from porkbun support

When trying to query your nameservers directly, I’m not seeing a response for your domain name. Can you try reaching out to your third-party host and make sure they’ve assigned your domain name properly to those nameservers?

dig ns @isaac.ns.cloudflare.com cloud-tek.io


; <<>> DiG 9.10.6 <<>> ns @isaac.ns.cloudflare.com cloud-tek.io
; (3 servers found)
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: REFUSED, id: 64304
;; flags: qr rd; QUERY: 1, ANSWER: 0, AUTHORITY: 0, ADDITIONAL: 1
;; WARNING: recursion requested but not available

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 512
;; QUESTION SECTION:
;cloud-tek.io.


IN
NS

;; Query time: 9 msec
;; SERVER: 108.162.193.177#53(108.162.193.177)
;; WHEN: Sat Jan 15 11:05:13 PST 2022
;; MSG SIZE rcvd: 41


Best,
Eddie
Support Engineer

[sdayman]

They’re not going to see results because your domain isn’t yet active on Cloudflare.

Bug 'em again and ask why your NS hasn’t propagated.

[user37111]

@sdayman done that already:

Hello,

You've pointed your domain to their nameservers, but you need to make sure Cloudflare is setup for hosting DNS for your domain. I would suggest contacting them to make sure they've setup a DNS zone file for your domain and it's properly in your Cloudflare account.


Best,
Eddie
Support Engineer

[sdayman]

And that’s their explanation as to why NS hasn’t fully propagated? I’ve never had that problem with a domain at Porkbun. As soon as your name server change is complete, then Cloudflare will be happy to be authoritative for that domain.

While you’ve got their attention, can you ask them why it says serverTransferProhibited? I’m curious if it’s a feature of theirs I can’t find.

[user37111]

Asked them both questions, let’s wait…