Stream not access from specific ISP


If anyone else is experiencing this issue, please reach out to me at zaid at with your video id and any other info you can provide (such as the IP of the user unable to view the video)

We are using stream and customers in Spain and uk can’t play the videos.

IP Address:

We tested this with 20 people last week and all could replicate the issue when they are using the Telefonica network. All other networks are working fine. Can also replicate the issue in Spain using Movistar which is part of the Telefonica group and also in the UK using the brand “02” part of the Telefonica group.

Hello Zaid, is blocked in Spain with ISP ( Telefónica España) is blocked too. It says “Secure Connection Failed”

Any update on workarounds for this issue as it appears both Cloudflare domains are blocked by Telefonica group


It seems like direct creator uploads (POST stream/direct_upload) still return a url.

Please either: make work (so I can replace the domain myself) or just return the alternative URL by default.

Having problems in turkey.

If you replace with in the url returned by /direct_upload endpoint, the upload should work.

We’re working on updating our APIs to return the new primary domain ( by default.

Thank you, Zaid!

I previously reported incorrectly that the replaced upload URL was not working. It was a bug on our side - I was replacing with


We are still facing this issue from some users from Switzerland. We are using a subdomain-specific cloudflarestream domain which their ISP seems to be blocking.

Can we add CNAME on our domain instead of cloudflarestream domain?

Hi, I sent you an email yesterday and don’t see a reply. Could you please reply to it with the requested details? Thanks!

Hi Zaid,

Replied to the mail.