Users are complaining a lot about how slow is the video upload
What steps have you taken to resolve the issue?
I’ve already increased the chunkSize on TUS upload call.
Tried to refactor my code.
What are the steps to reproduce the issue?
Go to my website, send many (5) videos at once, and try to upload with direct upload.
The videos are short (usually < 1 minute) and usually lower than 200mb/300mb.
Many users are complaining and I’m not sure about what to do
See if you can get in touch with the Stream Team to see if there are any solutions you can try to implement on your end.
If they ask you to open a Support case, kindly open a case with these guidelines, and please include some sample videos or a actual screen recording to demonstrate the trouble you see.
It would also help if you can provide more isolation [on the trouble] where you mentioned:
Please provide details on the users access, where they are from, ISP details, type of videos, formats etc.
These information can be provided to the Stream product Team for review.
Performance issues are not exactly broken products. It is neither borked or working as intended, very grey area. More information and details would help.
But truly try to work this directly with the Stream Team over Discord. Possibly a live demo to the Team with reproducible steps may help you further.