Stream direct upload has status "pendingupload" even after uploading video

I have integrated stream to let users upload videos directly from my app using direct_upload (https://developers.cloudflare.com/stream/direct-user-uploads/) url generated and provided from backend. I’m using react-native-background-upload (https://github.com/Vydia/react-native-background-upload) to upload video to the direct upload url. The upload process seems to finish successfully but the video on stream server always have “pendingupload” status (when I fetch video details using API). I even tried providing “content-length” header set to the size of the video in bytes but still no success.

Please let me know what should I do to mark video as done uploading. I have also created a support ticket (#1895514) yesterday.

It’s been about a week since I submitted a support ticket and created this ticket but still no response. Can someone please help me with this? I really need this get fixed asap to publish my app.

Any suggestions on how can I get someone support team to look into this? How long should I wait or is there any other way to contact support?

Hey @rajendrabhochalya! What response code does Stream send back when you upload your file? When a video is uploaded correctly, you should expect to receive a 2xx response code.