Stream delayed loading times for videos

We just started using Stream and even with very small (file size) videos for testing we are finding delayed loading times both on the website and even on the same videos in the Stream video library itself.

When we load a web page the videos can take 3 or 4 seconds to load before they start (you just see the rotating ‘buffering’ symbol until the video loads). We are trying to use videos for a few banners (very short 3-5 seconds only) and so this delay renders the planned use unworkable. Even in the Stream library itself, when you first load the library page and click any video you see the buffering symbol for 1-2 seconds before it loads.

Have tired contacting support but not getting any feedback even after a few days.

Any ideas?

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