(Still) Not authorised to see my own support ticket (ticket 01283949)

[markb-nicegroup]

What is the name of the domain?

Home Page

What is the error number?

N/A

What is the issue you’re encountering

I can’t see my ticket in the Cloudflare dashboard, and nobody is responding to it via email either.

What steps have you taken to resolve the issue?

Created a post here, which was then automatically closed without any resolution.

Not authorised to see my own support ticket (ticket 01283949)

What is the name of the domain? What is the error message? 403 Forbidden What is the issue you’re encountering On Friday I submitted a support ticket on behalf of a client (my account has access to their Cloudflare account). After a couple of very confusing automated replies, I received a ticket acknowledgement, but when I click on the ticket detail link, I get a blank screen. If I look at the network tab in the browser dev tools, I’m getting a 403 Forbidden response. The ticket is also not s…

What are the steps to reproduce the issue?

See previous ticket.

I had assumed the issue was due to this incident: Cloudflare Status - Support Ticket Migration - Case Access Issues

But that is now marked as “Resolved”. Meanwhile, I still cannot see my ticket, nor has anyone from support replied to it about the actual issue.

I submitted the ticket on 22 Nov 2024, and the reply here (saying the issue accessing it was being escalated) was the last contact I had, before the forum post was closed:

Not authorised to see my own support ticket (ticket 01283949)

I do see a misconfiguration on the support portal. It looks like your email is not connected to the account in the support portal, which is why you can see tickets from some accounts but not others. I have escalated this to our backend engineers to adjust.